Settings

Configure privacy and QA scorecards without storing credentials or call data.

General

Workspace nameShown throughout the quality dashboard

Default languageUsed when starting a new analysis

Mask sensitive information before AI analysisEnabled by default; applies server-side before the transcript reaches OpenAI

Automated masking is not perfect. Avoid confidential production data during the hackathon demo.

AUDIO ANALYSIS

Stored locally; no call content or credentials

Possible dead-air thresholdsecondsSevere dead-air thresholdsecondsMinimum interruption overlapsecondsDefault playback speed

English filler wordsEgyptian Arabic filler wordsGulf Arabic filler words

Auto-scroll timestamped transcriptDefault behavior while audio is playing

QA SCORECARDS

Total weight100%

Greeting

Needs discovery

Empathy

Accuracy

Objection handling

Call control

Closing

Compliance