Timestamped transcript
Speaker-separated evidence when audio provides timestamps.
WORKSPACE / NORTHSTAR SUPPORTAnalyze Call
About Build Week workspace
NEW LIVE ANALYSIS
Turn a conversation into clear coaching.
Paste a transcript or securely upload a recording. No AI call is attempted until a server-side key is configured.
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Analysis setup
Help CallLens interpret the conversation
Standard preserves the stable English flow. Arabic Intelligence keeps provider evidence while adding conservative vocabulary and linguistic observations.
Choose a dialect when known. Auto Detect is safest for uncertain calls; mixed Arabic and English keeps automatic text direction.
ACTIVE QA SCORECARDGeneral Customer ServiceEdit weights
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Privacy masking is on
Sensitive patterns are masked on the server before live analysis.
WHAT YOU’LL RECEIVE
One grounded review, six practical outputs
QA scorecard
Weighted quality and compliance categories.
Evidence replay
Findings connected to validated transcript segments.
Audio insights
Deterministic talk, silence, overlap, and filler metrics.
Focused coaching
Better phrases and a seven-day improvement plan.
Manager report
A printable summary for review and follow-up.
Privacy detection is not perfect. Avoid uploading confidential production data during the hackathon demo.