Good morning, Alex.

Your workspace is ready for evidence-based QA in English and Arabic.

TODAY’S QA INSIGHT · SAMPLE

Compliance is the sample call’s clearest coaching opportunity.

Verification before resolution holds the sample compliance category to 76%, despite a strong empathetic recovery.

LATEST SAMPLE CALL

Duplicate billing inquiryMaya Hassan · Egyptian Arabic context · Evidence verified

88/100

Review sample call →

Average quality score87/100↑ 4.2%

Calls analyzed128↑ 12 this week

Coaching actions165 completed

Compliance rate96.4%↑ 1.8%

TEAM PERFORMANCE

1007550

MonTueWedThuFriSatSun

COACHING FOCUS

Objection handling72%

Needs discovery78%

Closing confidence84%

BUILD WEEK DEMO

Dialect aware

Egyptian, Gulf, MSA, Levantine, English, and mixed calls.

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Evidence first

Every major finding is grounded in a transcript quote.

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Private by default

Optional server-side masking is enabled by default.

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Coach to action

Reconstruction, role-play, and a seven-day plan.