The dialect-aware AI QA manager for modern contact centers.
CallLens turns English and Arabic calls into evidence-based scores, culturally aware communication insight, and focused coaching that managers and agents can act on.
Upload a recording. Get timestamped evidence, QA scoring, and focused coaching.
“I can see why a duplicate charge would be upsetting.”
Most QA tools score the words. Contact centers need the meaning.
English-only rubrics miss dialect, code-switching, indirect complaints, and culturally specific reassurance. Generic feedback also leaves agents without the exact moment—or better response—they need to improve.
Dialect-aware QA
Understand Egyptian, Gulf, Levantine, Modern Standard Arabic, English, and mixed-language conversations in context.
Evidence, not vibes
Every major finding carries a transcript quote, speaker, explanation, position, and related scoring category.
Coach the next call
Reconstruct weak responses, practice difficult customers, and follow a measurable seven-day coaching plan.
Privacy with humility
Mask common sensitive patterns server-side, report what was detected, and clearly communicate the limits of automation.